# With all due respect: Lambda - CHECK YOUR EMAILS

## post by gap on Oct 14, 2025

I have a business which utilises lambda cloud servers which were great until I was locked out without warning and have been unable to receive any correspondence at all from Support.

It’s at the point where I am assuming they either have an issue with their email server, ticketing platform, or don’t have enough support for the demand of their customers (despite this being the first time I have required support.)

Otherwise, my emails have fallen outside of their standard process which would be raising a support query through the ticketing portal. However, this requires access to your account - which is my problem.

## post by hayden on Nov 18, 2025

Hello [@gap](https://deeptalk.lambda.ai/u/gap)

Sorry to hear you haven’t been getting responses. Our support team is available 24/7.

If you are unable to access your account to open a ticket within the dashboard. You can create a ticket from the link below without the need to sign in to the account.

[Create a support ticket](https://support.lambdalabs.com/hc/en-us/requests/new)

If you’ve already sent a ticket or email, feel free to share the email with me privately by clicking my profile and sending a private message, and we can double-check that we’ve received your request.

Best,

Hayden

Lambda Team

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