# Your card has been declined

## post by azzedine_aftis on Apr 30, 2023

Hi everyone

I have just started using lambdalabs for my phd experiment, when i add my payment i get this message :

“Your card has been declined.”

any help please ??

## post by Calvin on May 5, 2023

Hi,

For an issue such as this, which may include sensitive information, please reach out to our support team by opening a ticket at [Lambda Support](/content/support/index.html) and we’ll be able to handle this in a much more private manner.

Regards,

Calvin Wallace  
Linux Support Engineer