All - Activity - hayden - DeepTalk - Deep Learning Community

With all due respect: Lambda - CHECK YOUR EMAILS

Technical Help
Nov 18, 2025

Hello @gap
Sorry to hear you haven’t been getting responses. Our support team is available 24/7.
If you are unable to access your account to open a ticket within the dashboard, you can create a ticket from the link below without the need to sign in to the account.
https://support.lambdalabs.com/hc/en-us/requests/new

Reset Hyperplane to factory defaults

Technical Help
Nov 18, 2025

Hey Steve,
If you’d like to reset your Hyperplane to factory defaults, we recommend ensuring the data you need on your Hyperplane is backed up and then doing a clean installation of Ubuntu Server.
Once Ubuntu Server is configured and installed, you can install the Lambda Stack.

Billing enhancements

Technical Help
Oct 1, 2025

Hi @msusta-valka
Thank you for sharing this. We understand the billing management is currently pretty bare-bones, and we’re actively exploring adding more controls, including better ways to monitor and manage spend. Improving billing functionality is a key focus for us.
I have forwarded your feedback.

Nvidia Profiling support

Technical Help
Oct 1, 2025

Hello,
You are correct. With how our virtualization topology currently works, nsight compute is not currently supported.
That said, we’re always looking for ways to make the developer experience better, including adding support for tools like NVIDIA NSight. We don’t have a set timeline for Nsight yet.

Hermes3-405B API not responding

Technical Help
Oct 1, 2025

Hi @jastle
As of September 25th, the Inference API has been sunset and is no longer available as part of our efforts to streamline our offerings and focus on building gigawatt-scale AI factories for Superintelligence.
This was not an easy decision, but it enables us to focus our resources on our long-term goals.

Unable to create new instance

Technical Help
Sep 21, 2025

Hi @t.nguyen,
This was likely due to an incident we had earlier last week that should be resolved by now.
Notices for incidents are provided on our status page here:
Let us know if you’re still experiencing this issue.
Hayden
Lambda Team

Where is the H100 PCI?

Technical Help
Sep 2, 2025

Hello,
Our engineering team was performing maintenance on our network earlier this morning that impacted instance launches. Things appear to be back online now.
Notices for maintenance are provided on our status page here:
Hayden
Lambda Team

Sunsetting Chat == Sunsetting Inference?

Technical Help
Sep 2, 2025

Hello,
Lambda Chat and Lambda Inference / Inference API will be sunset on September 25th.
We have clarified in our docs page below:

Inference API Privacy

Technical Help
Aug 21, 2025

Hey everyone,
For the Inference API, we only store messages while they are in transit for servicing an inference request, and they are encrypted end-to-end during this process. As soon as the request is completed, they are deleted.
We don’t currently have this outlined in our Privacy Policy, but we will update it accordingly.